Full Privacy Policy

Our full Privacy Policy can be viewed HERE

Who we are

Handy Banjo, Inc (“Handy Banjo,” “we,” or “our”) allows its users (the “Consumers”) to find, contract, and review a variety of home-related service companies (the “Service Providers,” and collectively with the Consumers, “you” or “your”). Our Platform is an online community where homeowners can find, connect, and work with vetted and accountable service providers for everything from the front curb to the back fence. In addition, our platform makes communication, scheduling, tracking, and payment easy. This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any information submitted to us or collected through your use of the Platform. This Privacy Policy does not pertain to any publicly available information that happens to appear on our Platform..

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

The information you submit

In general, we collect both Personal Information and Non-Identifiable Information that you submit to us voluntarily through the Platform. We collect information that you submit in the process of creating or editing your account and user profile on the Platform. For example, our registration and login process requires you to provide us with your name, a valid email address and a password of your choice. Due to the nature of the services available on our Platform, we may also collect your home address when you decide to inquire about any services using the Platform. When you personalize your profile and use the features of the Platform, we will collect any information you voluntarily provide, and we may also request optional information to support your use of the Platform, including Non-Identifiable Information such as your year of birth, gender and other demographic information. We also collect information in the form of the content that you submit during your use of the Platform, such as photos, reviews, ratings and other information you choose to submit, including information from other social networks that you choose to link to your Handy Banjo profile.

If you send an e-mail to us, or fill out our “Feedback” form through the Platform, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide. When you finalize transactions through our Platform, you will need to submit your credit card or other payment information so that our service providers can process your payment for those products and services. When you participate in contests, sweepstakes, or other activities that we make available on the Platform, we will collect the information designated along with such activity, which may include your Personal Information to permit us to contact you in connection with that activity. If you choose to sign up to receive information about products or services that may be of interest to you, we will collect your email address and all related information. Additionally, we collect any information that you voluntarily enter, including Personal Information, into any postings, comments, or forums within the Handy Banjo community.

We may monitor your communications with other Consumers or Service Providers through our Messaging functions and elsewhere on the Platform in order to detect, diffuse, and resolve potential conflicts, and for other purposes in our sole discretion. We will treat any Personal Information and Non-Identifiable Information that we obtain through such monitoring in accordance with this Privacy Policy.

Additional information

How we protect your data

We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. Even though we have taken significant steps to protect your Personal Information, no company, including us, can fully eliminate security risks to Personal Information. You should exercise caution and discretion in disclosing Personal Information to anyone, including via the Platform.

What third parties we receive data from

We may receive information, including Personal Information, about you from other sources with which you have registered, companies with whom we have partnered, or other third parties. If you connect to the Platform through another social network, we may collect information about you and your friends from that social network in order to provide you with a more personalized experience. For instance, we may collect your user ID or profile information from that third-party social network that you have permitted to be displayed through the Platform in order to display you as a friend or in association with your profile and connections. Handy Banjo will treat this information in the same manner as we treat the information we collect directly from you. However, please remember that the third party providers of such information handle it according to their own privacy policies.